Medior Support Engineer

Bij Nomios

Zaventem

Solliciteer via Whatsapp

Jouw rol

Infrastructuur

Medior, senior

Support

Over ons

20 - 30 medewerkers

Platte structuur

Toffe collega´s

Wat krijg je bij ons

Vast

Trainingen

Hospitalisatieverzekering

Groepsverzekering

Lease auto

Tankpas

Toffe collega´s

De vacature

Taakomschrijving

Responsibilities of a Medior Support Engineer Fortinet at Nomios include:

Being an expert in routing & switching troubleshooting. You see solving complex problems and technical incidents as a challenge and make your work fun.
Proactively communicating the status of incidents and issues with the customer, including the administrative follow-up in our ticketing system.
Estimating when to start escalation procedures and effectively execute them with suppliers and third parties.
Processing and successfully implementing change and service requests for our managed services customers.
Documenting and sharing acquired knowledge with colleagues.
Since you are very polyvalent, you support your different colleagues (project engineers, presales engineers, project managers, etc.) when needed.

Over Nomios

OVER ONS

Wij zijn Nomios! Ons doel is ervoor zorgen dat iedere organisatie in Europa “secure & connected” is en blijft. Hoe we dit doen? Met onze cybersecurity en netwerk infrastructuur experts bouwen en beveiligen wij digitale infrastructuren. Al meer dan 15 jaar, met inmiddels 400+ Nomios experts in 7 landen. En we groeien nog steeds! Omdat we niet van plan zijn het rustiger aan te doen zoeken we talenten die ons team komen versterken en Nomios nog slimmer en beter maakt.

Functie eisen

What are we looking for?

Preferably a bachelor's degree in Telecom, IT and/or security.
Minimum 3 years of experience in a similar support position.
Solid knowledge of network technologies, such as routers and switches, wireless networks, MPLS, Network Access Control, Load Balancing, Software Defined Networks, ...
You obtained at least a certificate from Cisco (CCNA), Juniper (JNCIA) or Nokia and you have hands-on experience and routing & switching troubleshooting experience with their technology. Any experience in - - security (Fortinet, Palo Alto, ...) is a plus.
We are looking for a very customer-oriented and dedicated employee: you understand our customers’ questions and needs perfectly.
You are stress-resistant and solution-oriented (especially during escalations). With an eye for detail and your strong communication skills, you proactively tackle any problem.
You enjoy working with your colleagues and get energy from sharing knowledge.
You speak and write English fluently, and you have a basic knowledge of Dutch and/or French.

Interesting? What’s in it for me?

In addition to a competitive salary, you can expect the following:

Company car, fuel card in Belgium, phone, laptop, insurances, ..
A dynamic work environment, consisting of a small and close group of colleagues; diversity is one of our strengths!
Our people make the difference: there is no strict hierarchy.
Lots of fun team activities such as After Work drinks, barbecues, you name it!