Support Engineer company-logo

Bij Dynatos

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Kontich

Jouw rol

13de maand

Infrastructuur

Werkervaring noyce

Junior, medior, senior

Diploma

Bachelor denkniveau

Over ons

Team

50 - 100 medewerkers

Platte structuur

Wat krijg je bij ons

CV

Vast

Mogelijkheid tot bedrijfswagen met tankkaart

Mogelijkheid tot bedrijfswagen met tankkaart

De vacature

Taakomschrijving

Why you?

You like to be at the central point of help. Diagnosing, analyzing, troubleshooting, and resolving issues and problems is your strength. The Dynatos service desk is committed to deliver qualitative service to its customers. It’s the ideal place to energize your career.

Why Dynatos?

At Dynatos we make “Waves”. #WAVE is the summary of our key values: We challenge, are Accountable, create Value and we Excel. These are the values we apply when interacting with our customers and we rely on our service desk team to put that into practice; our engineers apply a pro-active approach and take ownership over their work.

Over Dynatos

Dynatos is a trusted advisor and strategic partner for financial process optimization. We strive for continuous perfection by bringing expertise, inspiring ideas, and innovative technologies to make your organization to work digital, more efficient and being future proof. Dynatos is characterized by a no-nonsense culture where commitment and customer experience are key. We offer our employees an inspiring environment where curiosity and critical thinking are encouraged. Through this approach, expertise, and customer satisfaction, we have grown within ten years into a reliable partner for financial process automation with offices in the Netherlands, Belgium, Germany, Denmark, Poland, and Spain.

Functie eisen

Our Service desk engineers:

  • Provide customer-focused 1st line support, with the possibility to grow into 2nd line support.
  • Resolve issues within pre-defined service level agreements.
  • Liaise with the service desk manager.
  • Are up-to-date in what concerns the latest innovative technologies.
  • Are curious by nature.
  • Liaise with our internal and external teams of product experts for 2nd line support and/or 3rd line support.

A successful colleague relies on a mix of:

  • Strong understanding of general IT support, including various methods of remote support and Application support.
  • Good technical and analytical skills.
  • Solid experience in problem analysis and resolution.
  • Proven ability to function in a self-steering environment.
  • Excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success.
  • Innovative thinking, with a good deal of positivity, proactiveness and a willingness to embrace change.
  • Strong writing and verbal communication skills.
  • Ability to provide root cause analysis’s.
  • With a down-to-earth personality and plenty of humor!

Nice-to-haves:

  • Interest in Financial and intelligent process automation, Robotic process automation, people and innovation.
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