Tasks and responsibilities

• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the 2nd line support
• Provide accurate information on IT products or services
• Ownership for the client relationship: you are recognized by the client as a business partner, from whom to seek advise
• Remaining up to date with technology evolutions and making sure your knowledge remains ahead of the curve
• Gain experience, become an expert in your field and guide your colleagues with their complex technical questions

ASP is a fast-growing IT Multi Service Provider with over 40 employees. We are supporting our customers in their digitalization journey, this include providing them robust and safe on premise, hybrid and cloud infrastructure solutions as well as working with them on new and innovative processes. Helping our customers to achieve their business goals. We deliver IT services within a selected range of products. We offer IT infrastructure solutions (on premise, in the cloud) and ITSM cloud software. We manage the IT infrastructure of large companies like Brussels Airlines and Sodexo.