Support Engineer 
Bij Sofico
Gent
Jouw rol
Bachelor denkniveau
Nederlands, Engels sprekend
Support
1 kantoor
Over ons
Inhouse
100+ medewerkers
Internationale organisatie
Wat krijg je bij ons
Vast
Hospitalisatieverzekering
Groepsverzekering
Groeien & leren in een jong team
Lease auto
Tankpas
Trainingen
De vacature
Taakomschrijving
Wat ga je doen
- Are you looking for a client-facing job with many variations regarding tasks and responsibilities? Then this role of Support Consultant could be the right fit for you.
- You will be part of a multidisciplinary unit that is responsible for delivering solutions to the customers. Part of this unit is dedicated towards new implementations of ‘Miles’ and guides the customer until the go-live and hyper-care period. It is then that the support team, which you’ll be a part of, takes over. -‘Miles’ is an ERP software for automotive finance, leasing, fleet, and mobility management. It’s an end-to-end solution encompassing front-, mid-, and back-office functions that can be extensively customized to the customers’ needs through configuration.
Over Sofico
Sofico is the world’s leading supplier of mission-critical software solutions for automotive finance, leasing, fleet, and mobility management companies, and its software is used by a broad range of renowned leasing companies all over the world.
Sofico was founded in 1988 in Ghent, Belgium, and has over 30 years of experience and business expertise in the industry. It is semi-privately owned, independent and currently employs 378 people in 8 offices worldwide. The company has installed its systems in 27 countries worldwide.
Functie eisen
Wat kun je
- Because of this dual role, it is important that you work organized and manage your time well. Besides that, you also need to be able to handle changing priorities and stressful situations.
- You’ll be solving problems daily, for which you'll need a strong analytical mind.
- Teamwork is important, not just within the support team but with the Developers, Business Consultants, and Project Managers.
- You also have the confidence and determination to handle tickets and change requests by yourself when needed.
What else is expected:
- Several years of experience in a customer-facing or customer service role
- Several years of experience with requirements gathering, business analysis, and configuration of a solution
- Fluent in Dutch and English
Wat we bieden
- The opportunity to be part of a company that has been in business for over 30 years and is doubling in size every 5 years.
- An extensive onboarding program for you to become familiar with the product and the organization.
- The possibility to keep learning, acquire the desired skills, and be the driver of your own career.
- You’ll work in a modern state-of-the-art office which is easily accessible by public transport. If you come by electric car or bike, we offer safe charging stations, and you can even use our free shared bikes to fetch lunch!
- Of course, an attractive salary package based on your knowledge and experience, with a company car, fuel card, and other extra-legal benefits.
- And in a normal situation, coffee, tea, water, and soft drinks are available at the office. Besides that, we have occasional after works drinks, a BBQ in the summer, and lots of other fun team events.
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