Service Desk Agent company-logo

Bij UnifiedPost

location icon

Gent

Jouw rol

Taal

Nederlands, Engels sprekend

Werkervaring noyce

2-5 jaar werkervaring

Support

Support

Inhouse

Inhouse

Over ons

13de maand

Infrastructuur

Platte structuur

Business casual

Team

50 - 100 medewerkers

Wat krijg je bij ons

CV

Vast

Mogelijkheid tot bedrijfswagen met tankkaart

Mogelijkheid tot bedrijfswagen met tankkaart

Glijdende werkuren

Flexibele werktijden

Laptop

Laptop

Inhouse

Inhouse

De vacature

Taakomschrijving

We are looking for someone to provide clear communication on outstanding tickets towards customers and internally.

Over UnifiedPost

At Unifiedpost Group, our mission is to help customers structure complex financial ecosystems by delivering convenient, smart, digital solutions.

Throughout the world, businesses are digitalising their financial value chain: from contract or order, to invoice, payment and financing. For this evolution to succeed, there must be a trusted network connecting this diverse ecosystem.

Our secure, cloud-based platform empowers businesses by creating a space where this network can exist and deliver streamlined, automated business functions, from e-invoicing and payments processing, to working capital financing, e-identity solutions and more.

Functie eisen

Technical Skills:

As a Service Desk / Customer Care Agent your main tasks are:

  • Serve as the first point of contact for customers over phone, e-mail, chat or any other communication channel
  • Performing remote troubleshooting through pertinent questions
  • Walk the customer through the problem-solving process
  • Have a fast and accurate dispatch of support requests to the corresponding business unit
  • Ensure all customers get their question answered within the predefined delays when contacting the Service Desk to report an incident, or to ask for specific information
  • Apply work procedures, guidelines, and instructions in performing the job responsibilities and tasks
  • Keep confidentiality of all company information
  • Take over colleagues’ tasks and responsibilities during holidays or other leaves
  • Maintain documentation

Personal skills

  • Excellent verbal and written communication skills
  • A customer-oriented and stress-resistant personality
  • Minimum B2 level in English, plus French or Dutch;
  • Knowledge of all 3 languages is considered a must
  • Affinity with IT saas, IT Service Delivery, Accountancy
  • Accurate and attentive to details
  • Ability to search, classify, interpret, synthesize and present information;
  • Willing to work in a co-operative, proactive and flexible way with colleagues
  • Ability to plan, prioritize and deliver autonomously the job tasks and responsibilities
  • Ready to work with distributed teams, people from different cultures and countries, and constructively deal with differences of opinions and views
  • A junior to medior profile, with 1 to 5 years experience
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