Technical Skills:

As a Service Desk / Customer Care Agent your main tasks are:

• Serve as the first point of contact for customers over phone, e-mail, chat or any other communication channel
• Performing remote troubleshooting through pertinent questions
• Walk the customer through the problem-solving process
• Have a fast and accurate dispatch of support requests to the corresponding business unit
• Ensure all customers get their question answered within the predefined delays when contacting the Service Desk to report an incident, or to ask for specific information
• Apply work procedures, guidelines, and instructions in performing the job responsibilities and tasks
• Keep confidentiality of all company information
• Take over colleagues’ tasks and responsibilities during holidays or other leaves
• Maintain documentation